Privacy Policy | National Urology Center

1. Information We Collect

National Urology Center, operated by Dr. Arun Kumar Sah in Janakpur, Nepal, may collect the following types of information when you use our website or visit our clinic:

Personal Information: Name, phone number, email address, and other contact details you provide when booking an appointment or submitting an inquiry.
Medical Information: Health history, symptoms, diagnoses, and treatment records relevant to the urological care you receive.
Technical Information: Browser type, IP address, pages visited, and other usage data collected automatically through cookies and analytics tools.

2. How We Use Your Information

The information we collect is used solely for the following purposes:

To schedule and manage your appointments with Dr. Arun Kumar Sah.
To provide accurate diagnoses, treatment plans, and follow-up care.
To communicate important health-related information and updates.
To improve the functionality and user experience of our website.
To comply with legal and regulatory obligations under the laws of Nepal.

3. Data Security

We implement appropriate technical and organizational measures to protect your personal and medical data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure storage of patient records and medical files.
Restricted access to personal information on a need-to-know basis.
Use of encrypted connections (HTTPS) on our website.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

4. Third-Party Services

Our website may use third-party services such as analytics providers and messaging platforms (e.g., WhatsApp for appointment booking). These services may collect information as governed by their own privacy policies. We encourage you to review the privacy policies of any third-party service you interact with through our website.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Patient Rights

As a patient of National Urology Center, you have the right to:

Access: Request a copy of the personal and medical information we hold about you.
Correction: Request corrections to any inaccurate or incomplete information.
Deletion: Request the deletion of your personal data, subject to legal and medical record-keeping obligations.
Restriction: Request limitations on how your data is processed.
Withdraw Consent: Withdraw consent for data processing at any time, where applicable.

6. Contact for Privacy Concerns

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:

National Urology Center
Dr. Arun Kumar Sah, Senior Consultant Urologist
Janakpur, Madhesh Province, Nepal
Phone: +977 9814834756
WhatsApp: Message us on WhatsApp